Trial by Twitter for big banks as technology fails them
At lunchtime on 28 August, people started to share the news on Twitter that they were missing their monthly pay. It was the Friday before a bank holiday and there were parties and pub dates to attend....
View ArticleRBS fined £14mn over poor mortgage advice
London (AFP) - Britain's bailed-out Royal Bank of Scotland has been fined £14 million for not taking enough care to explain to home-buyers the costs of taking out a mortgage, regulators said on...
View ArticleRBS fined £14.5m over mortgage advice
Financial Conduct Authority found 'serious failings' in its advice to mortgage customers...
View ArticleRBS fined £14.5m over mortgage advice failings
Royal Bank of Scotland has been fined £14.5m after Britain’s financial regulator found "serious failings" in its advice to mortgage customers. The Financial Conduct Authority said only two of the 164...
View ArticleRoyal Bank of Scotland fines £14.5m over unsuitable mortgage advice
The Royal Bank of Scotland has been fined £14.5 million after the City regulator found "serious failings" in its advice to mortgage customers over a two-year period. The Financial Conduct Authority...
View ArticleRBS/NatWest meltdown: some customers may have to wait until Saturday for...
An estimated 600,000 payments to customers of RBS, NatWest, Ulster Bank and Coutts have been delayed after the banking group was hit with another embarrassing computer meltdown today. It was hit with...
View ArticleYet another IT mess at Ulster Bank, and it has no idea how many have been...
Ulster Bank has admitted it has no idea of the numbers affected by its latest computer glitch – provoking more fury among already outraged customers. Their anger has been exacerbated as no explanation...
View ArticleRBS And Natwest Glitch: Branches To Open Early
More than one thousand Natwest and RBS branches are opening early on Wednesday to help customers resolve outstanding issues with their accounts after Monday's technical glitch. All of the high street...
View ArticleA history of UK banks' system failures
HSBC’s meltdown has left business customers unable to pay salaries or suppliers, but this is not the first time such a crisis has hit a British bank …...
View ArticleRBS Fined £56m For IT Meldown Chaos In 2012
20 November 2014, 7:21 RBS Fined £56m For IT Meldown Chaos In 2012 Tweet RBS has been fined £56m for failures linked to an IT meldown two years ago that left customers without access to their money....
View ArticleRBS And Natwest Glitch: Branches Open Early
More than one thousand Natwest and RBS branches are opening early on Wednesday to help customers resolve outstanding issues with their accounts after Monday's technical glitch. All of the high street...
View ArticleNatWest customers locked out of online banking following IT glitch
NatWest customers were unable to log on to internet banking on Monday following an IT glitch. Customers trying to log on were met with a page stating that the service was temporarily unavailable....
View ArticleRBS says 'sorry' for payments glitch
Royal Bank of Scotland today said it had resolved a glitch which delayed around 600,000 payments for customers. The bank, which owns Ulster Bank here, said it was "extremely sorry" for the problem...
View ArticleRBS could take until weekend to make 600,000 missing payments after glitch
Delay in payments – including tax credits and disability living allowance – is latest technology failure to affect UK bank’s customers...
View ArticleRBS card customers hit by glitch
Customers of Royal Bank of Scotland have been struggling to use their cards at store checkouts and ATMs - the day after the bank was fined a total of £56 million for a huge IT meltdown in 2012. Today's...
View ArticleRoyal Bank of Scotland fined for IT failure: regulator
London (AFP) - British financial regulators have fined state-owned Royal Bank of Scotland a combined £56 million for a series of IT failures that left customers unable to access services, they said...
View ArticleRBS Cyber Monday outage revives bank technology fears
LONDON: Royal Bank of Scotland's systems crash that left more than 1 million British and Irish customers unable to withdraw cash or pay for goods on Monday has revived concerns about the resilience of...
View ArticleRBS payment failure could last days
Image caption NatWest has told customers that credit is available to those affected About 600,000 payments that failed to enter the accounts of RBS customers overnight may not be completed until the...
View ArticleNatWest: Website problems caused by deliberate attack
Image caption NatWest said the problems were caused by a deliberate attack on its website NatWest Bank has blamed earlier problems with its website on a series of deliberate attacks, known as a...
View ArticleRBS sorry for IT glitch but makes no promises for future
Royal Bank of Scotland executive Simon McNamara says staff working around the clock to sort payments crash but no system is failsafe...
View ArticleRBS says NatWest website hit by cyber-attack
Royal Bank of Scotland said its systems had been deliberately targeted...
View ArticleCyber attack hits RBS and NatWest online customers on payday
The RBS banking group has revealed it suffered a cyber attack on its online services that left customers struggling to log on for nearly an hour – just as monthly pay cheques were arriving in accounts....
View ArticleRBS says website briefly disrupted by hackers
LONDON (Reuters) - Royal Bank of Scotland said its banking platform was briefly attacked by hackers on Friday, causing problems for some customers trying to access online accounts, just days after a...
View ArticleRBS says IT problems fixed
Bank originally warned it might take until Saturday to resolve situation that led to payments to go missing from customers’ accounts...
View ArticleRBS Group fined 56 mln pounds by British regulators for IT failures
LONDON, Nov. 20 (Xinhua) -- Royal Bank of Scotland Group was fined 56 million pounds (88 million U.S. dollars) by British regulators for its IT system failure in June 2012 which left customers unable...
View ArticlePeople’s bank in crisis again: what should you do about the NatWest/RBS...
MPs hit out at state-owned bank RBS last night after a computer cock-up led to some 600,000 payments disappearing. The IT meltdown hit customers of NatWest, Ulster Bank and Coutts as well as RBS and...
View ArticleRBS-NatWest down: What should you do if you're a customer? - video
MPs hit out at state-owned bank RBS last night after a computer cock-up led to some 600,000 payments disappearing. The IT meltdown hit customers of NatWest, Ulster Bank and Coutts as well as RBS and...
View ArticleBank apologises for payment glitch
NatWest owner Royal Bank of Scotland faced a barrage of customer complaints over "yet another blunder" as it admitted around 600,000 delayed banking payments may not show up in accounts until the...
View ArticleRBS fined £56m over IT crash that left millions of customers stranded
Royal Bank of Scotland has been told by regulators to pay £56m in fines for an IT meltdown that affected 1 in 10 of the population, and locked a small number of people out of their accounts for weeks....
View ArticleRBS fined £56m for IT breakdown
6.5 million customers at Royal Bank of Scotland, NatWest and Ulster Bank affected by computer meltdown in June and July 2012...
View ArticleNatWest customers hit by another IT glitch that prevented them from making...
NatWest customers were hit with another technical glitch on Tuesday that left them unable to withdraw money at ATMs or use chip and pin facilities at tills. NatWest customers complained on Twitter that...
View ArticleUlster Bank gets biggest fine ever for I.T. meltdown
A failed software upgrade - which snowballed into 700,000 Ulster Bank customers being unable to use their bank accounts for three weeks - led to the biggest ever fine handed down by the regulator. The...
View ArticleRBS fined £56m for computer meltdown
Royal Bank of Scotland (RBS) has been fined a combined £56 million for IT failings by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) in what is the two regulators'...
View ArticleRBS fined £56m over 'unacceptable' computer failure
20 November 2014 From the section Business Royal Bank of Scotland (RBS) has been fined £56m by regulators after a 2012 software issue left millions of customers unable to access accounts. RBS, NatWest,...
View ArticleRBS fined £56 million for IT glitch that left customers unable to use online...
Royal Bank of Scotland has been fined £56 million following an IT meltdown in 2012 which locked millions of customers out of their accounts. The group, which includes NatWest and Ulster Bank, has...
View ArticleRBS fined £56m over 2012 IT crash
An IT meltdown landed Royal Bank of Scotland with more big fines today after millions of its customers were left unable to access key banking services. Penalties totalling £56 million from the UK's two...
View ArticleFCA fines RBS, NatWest and Ulster Bank Ltd £42 million for IT failures (FCA -...
(Source: FCA - Financial Conduct Authority) Published: Today Last Modified : Today The Financial Conduct Authority (FCA) has today fined the Royal Bank of Scotland Plc, ("RBS") National Westminster...
View ArticleFCA fines RBS, NatWest and Ulster Bank Ltd (The Royal Bank of Scotland Group...
(Source: The Royal Bank of Scotland Group plc) Financial Conduct Authority FCA fines RBS, NatWest and Ulster Bank Ltd £42 million for IT failures The Financial Conduct Authority (FCA) has today fined...
View ArticleFurther technology glitch hits UK bank customers
Britain’s Lloyds Banking Group apologized on Sunday after many of its debit card customers were left unable to access their money following a server hitch. The financial institution, Britain’s largest...
View ArticleGuest blog: Accounting for entrepreneurs (The Royal Bank of Scotland Group plc)
(Source: The Royal Bank of Scotland Group plc) Bivek Sharma Head of KPMG Small Business Accounting Bivek Sharma, Head of KPMG Small Business Accounting, outlines his top tips as the future of...
View ArticleRBS and other banks have 'creaking IT systems'
Head of bankers’ association blames move to mobile banking for payment processing glitch...
View ArticleHSBC processes '99%' of delayed payments
HSBC says it has processed "99%" of payments affected by an IT glitch, with the remainder due to be completed overnight. Earlier, the bank said 275,000 payments were hit by the problem, meaning many...
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